Support

Quell is the calm way to beat cravings and quit vaping or nicotine pouches — one wave at a time. Here's how to get help.

Frequently asked

How do I restore my purchase?

Open the paywall and tap Restore. Your premium access is tied to your Apple ID, so it comes back on any device signed in with the same account.

How do I cancel my subscription or free trial?

Subscriptions are managed by Apple. On your iPhone: Settings → [your name] → Subscriptions → Quell → Cancel. If you're on a free trial, cancel at least 24 hours before it ends to avoid being charged.

Is my data private?

Yes. Quell has no account and no cloud — your progress, journal, voice notes and Ride clips stay on your device. See our Privacy Policy.

How do I turn the camera off?

The reaction-cam is off by default. You can toggle it any time in Settings inside the app. Your camera only ever runs during a Ride, and clips never leave your phone unless you share them.

What's free vs. premium?

Your counter, streak, journal, voice notes, milestones, breathing, and one Ride a day are free. Quell Plus unlocks unlimited Rides for when the wave keeps coming back, the on-device coach, and your full recovery timeline, patterns and toolkit. Every plan is shown up front, with no traps.

If you're struggling right now

Quell is a motivation tool, not a medical service. For health guidance about quitting, a free quitline can help: in the US, call 1-800-QUIT-NOW. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) or your local emergency number.